If your product is eligible for a refund, you can choose your preferred refund method based on our shopiing insights policy. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below).
Refund Voucher.
Vouchers will be sent to the customer registered email ID on our website and can be redeemed against the same email ID.
Debit Card or Credit Card.
If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by shopping-insights.com, please contact your personal bank.
Easypaisa or digital Wallet.
If the refunded amount is not reflecting in your Easypaisa or digtal Wallet statement after refund is completed. Please dial your helpline from any other number to contact the Easypaisa or digital wallet helpcenter.
Bank Deposit.
The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount.